EVERYBODY LOVES EVERYBODY
everybodyloveseverybody.co · hello@everybodyloveseverybody.co
Refund Policy
Last updated: July 2026 · Everybody Loves Everybody
We want you to feel good about every purchase from ELE. Here's exactly what happens if something goes wrong.
DIGITAL PRODUCTS (WORKBOOKS)
All sales of digital downloads are final. Because workbooks are delivered immediately and can't be returned once downloaded, we don't offer refunds on digital products.
Exception: if the file is defective, corrupted, or not what was described, email hello@everybodyloveseverybody.co within 7 days and we'll fix it or refund you. No question.
PHYSICAL PRODUCTS (PATCHES & GOODS)
If your order arrives damaged or defective, email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — your choice.
If you ordered the wrong thing or changed your mind, we accept returns within 14 days of delivery. The item must be unused and in its original condition. Return shipping is the buyer's responsibility.
Custom or personalized items cannot be returned unless defective.
SEWING SOS SESSIONS
You can reschedule a session up to 24 hours before it's due to start. Cancellations within 24 hours of the session are non-refundable.
If Erika needs to cancel, you'll be offered a full reschedule or refund.
MAIL & MEND SERVICES
Payment is collected by invoice after your garment is assessed and the scope is agreed. Once work has begun the deposit is non-refundable.
If we cannot complete the repair as described, you'll be refunded for any work not yet done.
ATELIER COMMISSIONS
Commission refund terms are outlined in the Commission Agreement signed before work begins. In general: the deposit is non-refundable once work has started.
CONTACT
Email hello@everybodyloveseverybody.co with your order number and what's gone wrong. We aim to respond within 48 hours and resolve it within 5 business days.